Support

I HAVEN’T RECEIVED MY ORDER

If you have ordered items with multiple release dates then your order will NOT be shipped until ALL items in your order have been released. If you wish to receive each item on their specific release then we would advise placing separate orders.

Please check that the titles you ordered have been released.

The release date for each item is on their respective page on our website. If your item has been released then we will be in touch.

For any other queries please email us at plasticpoprecs@gmail.com or use the contact form on the website.

SHIPPING CHARGES

UK

£6.00 plus £1.50 per additional item. 

EUROPE

£15.00 plus £1.50 per additional item. 

REST OF THE WORLD

£25.00 plus £5.00 per additional item. 

Maximum 2KG on international orders. We will be in touch to arrange alternative shipping should your order exceed 2KG. 

Price includes postage and packaging and will change in accordance to changes due to Brexit. We make no profit from shipping charges. 

If you have ordered items with multiple release dates then your order will NOT be shipped until ALL items in your order have been released. If you wish to receive each item on their specific release then we would advise placing separate orders.

VINYL SUGGESTIONS

Many thanks for all your suggestions. We are taking note of all suggestions but we are unable to reply to these individually.

We are at various stages throughout the process on many titles. The process can take many months to reach release.

CHANGE OF ADDRESS

Please email us at plasticpoprecs@gmail.com or use the contact tab on our website. 

Please note if your destination country is changing then your original order will have to be cancelled and you will have to reorder to ensure the correct postage is covered.

We will contact you once your change has been made.

INTERNATIONAL SHIPPING

Please Note that we have a maximum of 2kg for international orders (including Europe). 

We advise that you should keep your orders to 3 items or less. If this exceeds 3 items then please place separate orders. 

If you have ordered more than 3 items then we will be in touch to arrange further postage charges or to organise reorders.

PRESSING NUMBERS

We will not announce pressing numbers with each release. This is to deter resales and to ensure the items reach the fans. We do not refer to any of our releases as "Limited Edition" and may repress titles if the demand exists.

RETURNS

All sales are final, returns or exchanges are not accepted. If you receive a record that appears to have been damaged during shipping, please contact us immediately at plasticpoprecs@gmail.com with an attached photo & video. 

After we've confirmed the loss or damage of your purchase, we will either issue a full refund of the price paid (including shipping costs) or send a replacement copy of your purchase (stock permitting). Claims past 90 days of dispatch will not be considered.

Warping and/or minor cosmetic damage to a record will not be considered for return unless the warping causes playback issues. A video of the record skipping must be provided to palsticpoprecs@gmail.com.

Vinyl records will often come with minor warps or cosmetic imperfections caused during manufacturing which we can not be liable for.

Refunds can take between 5 - 10 days to appear on your statement.